Terms
Rules for using the AI Concierge platform, including bookings, AI features, payments, and dispute resolution.
Last updated
11 February 2026
These Terms & Conditions (“Terms”) govern your access to and use of the AI Concierge website, apps, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to these Terms.
If you do not agree, do not use the Platform.
The Platform is operated by AI Concierge L.L.C-FZ, a company registered in United Arab Emirates, with its principal place of business in Dubai (Meydan Freezone).
Contact: contact@aiconcierge.vip
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Trade license no.: 2539855
We may update these Terms from time to time by posting an updated version and changing the “Last updated” date. If changes are material, we may provide additional notice (for example, via email or in-app notice). Continued use after changes take effect means you accept the updated Terms.
These Terms are void where prohibited by law, and your right to use the Platform is revoked in such jurisdictions.
AI Concierge may provide search, planning, comparisons, itinerary organization, booking, and trip management features (e.g., changes, cancellations, alerts) depending on product and supplier availability.
You acknowledge that we do not have a fiduciary duty to you and do not control outcomes created by third parties (such as airlines and hotels).
Some Platform features use AI to generate recommendations, summaries, itineraries, or comparisons. AI outputs may be inaccurate, incomplete, or outdated.
AI outputs do not constitute legal, immigration, medical, tax, financial, or professional advice. You remain solely responsible for verifying compliance with visa requirements, health rules, fare conditions, and other travel obligations before booking or traveling.
Travel products and services shown on the Platform are provided by third parties (“Suppliers”). In many cases, your reservation is made with a Supplier (not with us). We may either:
Unless we clearly state at checkout that we are the merchant of record (or reseller) for a specific booking, you acknowledge that:
Changes/cancellations are subject to Supplier rules, limitations, and fees. If a booking was made directly with a Supplier, you may need to contact that Supplier. If a booking was made within our Platform, we may use commercially reasonable efforts to help process the change/cancellation through the tools available—but the Supplier’s rules still govern.
You do not have an automatic right to cancel or change unless permitted by the Supplier. Fees may apply per traveler/ticket or per booking, and changes are repriced at the then-current price.
Pricing and availability can change quickly and may not include all taxes/fees until checkout. We try to keep pricing current but do not guarantee all displayed prices are final or error-free.
If we identify a pricing/availability issue, we may:
Where we process payments, we may do so via third-party payment processors, and you agree to be bound by their applicable terms (“Payment Processor Agreements”). We may not have direct access to your full payment details depending on the processor setup.
You represent you are authorized to use the payment method and will keep billing information up to date.
Taxes and fees vary by product and jurisdiction. You are responsible for any local taxes/fees charged at destination (e.g., tourism fees) unless included at checkout.
Schedules and services may be disrupted due to events outside anyone’s control (weather, strikes, operational changes, government actions, supplier outages). Suppliers control delivery of travel services. We are not responsible for third-party acts or omissions, but we may assist where tools and policies allow.
You are responsible for ensuring all travelers have valid passports, visas, permits, and meet entry/transit/health requirements. You must comply with applicable laws including sanctions/export controls and supplier rules.
If we offer promotions (cashback, credits, discounts), the following apply:
You agree not to:
You also agree not to use any robot, spider, scraper, or other automated means to access the Platform without our written permission, and not to use the Platform (or content from it) in connection with training machine learning or AI systems without permission.
If you submit content (preferences, notes, uploads, itineraries, reviews), you confirm you have the rights to do so.
You grant us a worldwide, royalty-free license to host, use, reproduce, modify, and display such content as needed to operate, improve, and provide the Platform.
If you send feedback or suggestions, you agree it is non-confidential and we may use it without compensation or obligation.
You are responsible for ensuring you have lawful rights to provide any personal data and that your use complies with applicable law. You should not submit regulated or highly sensitive information unless we explicitly support it and you have a lawful basis to do so.
We may set limits on use, storage, or retention of data/content, including deleting data after a period of time or suspending inactive accounts. We are not liable for deletion or failure to store data resulting from these limits.
The Platform, its software, design, and branding are owned by us or our licensors and protected by IP laws. You receive a limited, non-transferable license to use the Platform for its intended purpose.
You may not copy, modify, distribute, reverse engineer, or create derivative works except where permitted by law.
If you believe content on the Platform infringes your copyright, send a notice to contact@aiconcierge.vip with:
We may remove content and, in appropriate circumstances, suspend repeat infringers.
The Platform is provided “as is” and “as available.” We disclaim warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law:
In no event shall AI Concierge be liable for:
The limitations in this section apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if AI Concierge has been advised of the possibility of such damages.
You agree to indemnify and hold us harmless from claims and expenses (including reasonable legal fees) arising from your misuse of the Platform, your violation of these Terms, or your infringement of third-party rights.
Before starting a formal proceeding, you agree to contact us at contact@aiconcierge.vip with a written notice describing the issue and the relief sought, and allow 60 days to attempt resolution.
To the extent permitted by law, disputes will be resolved by binding arbitration on an individual basis, and you waive the right to bring or participate in class or representative actions.
Arbitration forum: Dubai International Arbitration Centre (or another forum you select)
Seat: Dubai, UAE
Language: English
Number of arbitrators: One (unless rules require otherwise)
Any claim must be filed within one (1) year after the claim arose, unless applicable law requires a longer period.
These Terms are governed by the laws of the United Arab Emirates, as applied in Dubai, unless mandatory consumer protection laws require otherwise.
You may not assign these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, corporate restructuring, or sale of assets.
Sections that by their nature should survive termination will survive (including IP, disclaimers, limitation of liability, disputes, and indemnity).
We may suspend or terminate access for security reasons, suspected fraud/abuse, or Terms violations. Termination does not affect bookings already made (which remain subject to supplier rules).
Support & Legal Notices
Email: contact@aiconcierge.vip
Address
Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, United Arab Emirates